• en
    English Español

New to the Platform

Enrolling on the Spark Driver™ platform

General FAQs

Viewing and changing your delivery zone

Logging into the Spark Driver™ app

Driver Support options

Sharing your location

State and local government notices

Viewing California driver info

Spark Driver™ app notifications and communication preferences

Viewing or changing your vehicle details

State by state alcohol certification information

How to apply for OnePay Cash

Ready to Spark Now

Selecting your default navigation app

Real-time identity verification

Changing your Spark Driver™ app settings

Error messages & alerts

App issues

Spill cleanup information

Reporting safety incidents or customer conduct concerns

Using Spark Now

Reviewing your trips

Account under review and deactivation FAQs

Using the App

Changing your Spark Driver™ app settings

Accessing your metrics

Updating your Spark Driver™ app

Using the Report an Issue feature in the app

Updating driver’s license and auto insurance

Issues with confirming arrival at the store or customer location

Signing out

Earnings

About your earnings

Viewing your earnings

How to update earnings accounts

2025 Driver Tax Documents

Earnings FAQ

Offer Acceptance

Understanding offer types

Receiving offers

Accepting an offer

Arrival & Pick Up

Picking up an order

Customer labels and scanning

Delivery

Delivering on the Spark Driver™ app

Delivering to different location types

Delivering an order with alcohol

Delivering cold and flu medicine orders with Dextromethorphan

Items rejected by customer

Forgotten, mixed up, or missing items

Cancel a trip

Delivery FAQs

Shopping & Delivery

Shopping an order

Shopping for items out of sequence

Produce and meat shopping

Communicating with customers

Checking out Shopping & Delivery orders

Bagging and boxing items for orders

Quantity Found metric for Shopping & Delivery orders

Pharmacy order delivery FAQ

Shopping FAQs

Returns

Canceled order due to product safety concerns

Starting a return for an order

How to deliver a Customer return offer

Customer Return FAQs

Rewards

Spark Driver Rewards (Tier 1 and Tier 2)

Spark Driver Rewards FAQ (Silver, Gold, and Sapphire)

All Categories ​>​ ​Rewards

Rewards

2 articles

Spark Driver Rewards (Tier 1 and Tier 2)

The Spark Driver Rewards Program is for drivers who hit certain milestones. The program provides perks and offerings based on a driver meeting the program’s established tiers. Qualifying drivers must have completed at least 20 deliveries in a calendar month using the Spark Driver app and have a 4.7 or higher Customer Rating.

Updated 1 month ago by Spark Driver Resources

Spark Driver Rewards FAQ (Silver, Gold, and Sapphire)

Overview. How will I receive my confirmed earnings? Your confirmed earnings are deposited into your primary earnings account. You can elect to receive your earnings through ONE or direct deposit. If…

Updated 1 month ago

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)

Contact