Spark Driver Rewards Program
Learn how you can earn points, unlock rewards tiers, and track your Rewards Program progress in the Spark Driver app.
About Rewards
The Spark Driver™ Rewards Program lets you earn points and unlock rewards through three tiers:
- Silver
- Gold
- Sapphire
Your Points This Month and eligible My Metrics are used to determine your Rewards tier.
Each tier has its own qualifications and available rewards. You may unlock additional rewards as you unlock higher tiers.
The Rewards Program is available in select zones. Points from eligible completed trips and eligible My Metrics are automatically reflected in your Rewards Program progress.
Earning points
Points are available for eligible completed trips. The number of points available for a trip is shown on the offer card before you accept the offer.
Points may vary by trip.
Your Points This Month total includes the points you receive from eligible completed trips during the calendar month.
Points This Month resets on the first day of each month. Points from the previous month don’t roll over.
Note: Rewards are based on your completed activity in the app, not on the number of offers you accept.
Unlocking a tier
Your Points This Month and eligible My Metrics determine which tier you unlock.
If Customer Rating or Quantity Found isn’t yet available in your account, the unavailable metric won’t prevent you from unlocking a tier. Once the metric becomes available, it will be included when determining your Rewards tier.
You can learn how your metrics become available, update, and are determined in Understanding My Metrics in the Resource Center.
Tracking your progress
You can view your Rewards Program progress in the Spark Driver app.
To view your progress, you can:
- Tap More (iOS) or Menu (Android).
- Tap My Metrics and Rewards.
The My Metrics and Rewards screenmay show:
- Your current tier
- Points This Month
- Progress toward each tier
- Eligible My Metrics
- Rewards you’ve unlocked
You can tap an eligible metric to learn more about how it works.
Types of rewards
The Rewards Program includes two types of rewards:
- Instant Rewards: Available when you unlock an eligible tier during the month.
- End-of-Month Rewards: Available after the month ends based on your Rewards tier at the end of the last day of the month.
Available rewards may vary and are subject to change.
Instant rewards
Instant Rewards are available with the Gold and Sapphire tiers.
When you unlock Gold or Sapphire, eligible Instant Rewards become available on the same day. You can access them through the last day of that calendar month.
Instant Rewards may include:
- Seeing some offers before lower tiers
- A +10% incentive multiplier on eligible incentives for Sapphire tier drivers
End-of-Month Rewards
End-of-Month Rewards may include partner perks available with your tier.
At the end of the last day of the month, you’ll receive an email with information about your available rewards based on your tier and how you can redeem them.
Promo codes are provided on the first day of the following month. Each reward may have its own eligibility details, redemption steps, and expiration date.
Rewards available by tier
Available rewards vary by tier.
Seeing some offers before lower tiers
Depending on your tier, you may be able to see some Round Robin offers before drivers in lower tiers:
- Gold tier drivers may see some offers before Silver tier and no-tier drivers.
- Sapphire tier drivers may see some offers before Gold tier, Silver tier, and no-tier drivers.
Your Rewards tier is only one of several factors used to match drivers with offers. Your tier doesn’t guarantee that you’ll receive a specific offer or number of offers.
+10% incentive multiplier
The +10% incentive multiplier is an Instant Reward available with the Sapphire tier. It provides 10% additional earnings on eligible incentives.
Once you unlock the Sapphire tier, the multiplier is automatically applied to eligible incentive earnings.
You may see the multiplier:
- On eligible offer cards
- On trip receipts
- On the Incentive Programs screen
The multiplier applies only to eligible incentives in select zones.
Maintaining access to rewards
If you unlock the Gold or Sapphire tier, its Instant Rewards remain available through the last day of the calendar month.
Changes to your My Metrics during the month don’t immediately remove Instant Rewards you’ve already unlocked.
Your Rewards tier at the end of the last day of the month determines:
- The End-of-Month Rewards available to you.
- Your starting Rewards tier for the following month.
Changing your delivery zone
If you change to a zone where the Rewards Program isn’t available:
- The My Metrics and Rewards screen may not be available.
- Trips completed in that zone won’t add points toward tier qualification.
- Eligible activity from your trips will continue to be included in your My Metrics.
- Promo codes you’ve already received can still be redeemed, subject to the reward details and expiration date.
- The ability to see some offers before lower tiers won’t be available.
The +10% incentive multiplier may still apply when at least one eligible trip for the incentive is completed in a participating zone and the Sapphire tier is active when the incentive is completed.
If you don't see the Rewards Program
The rewards program is available in select zones.
If you don’t see My Metrics and Rewards in the Spark Driver app, the program may not currently be available in your zone.
You can review the Spark Driver Rewards Program Terms for additional program eligibility and reward details.
