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Deactivation FAQs ​ | ​ Updating driver’s license and auto insurance ​ | ​ Viewing and changing your delivery zone

Getting Started

Enrolling on the Spark Driver™ platform

Downloading the Spark Driver™ app and creating an account

Sharing your location

Setting your Spark Driver™ app password and turning on notifications

Viewing and changing your delivery zone

Turning on Spark Now

Accepting an offer

How to apply for ONE for existing drivers

How to apply for ONE for new drivers

Understanding offer types

Earnings

About your earnings

Referral incentives

Earnings FAQ

Viewing your earnings

How to switch earnings accounts

Rewards Program

2024 Driver Tax Documents

Using the App

Reviewing your trips

Selecting your default navigation app

Resetting your Spark Driver™ app password

Signing out

Turning off Spark Now

Vehicle details

Viewing California driver info

Updating driver’s license and auto insurance

Changing your Spark Driver™ app settings

Updating your Spark Driver™ app

Using the Report Issue feature in the app

Real-time identity verification

Accessing your metrics

Arrival & Pick Up

Customer labels and scanning

Picking up a curbside order

Picking up an in-store order

Picking up orders from non-Walmart locations

Delivery

Delivering on the Spark Driver™ app

Delivering to a hotel or hospital

Delivering an order with alcohol

Delivering cold and flu medicine orders with Dextromethorphan

Forgotten, mixed up, or missing items

Items rejected by customer

Delivery FAQs

Cancel a trip

Shopping & Delivery

Shopping an order

Shopping for items out of sequence

Produce and meat shopping

Checking out Shopping & Delivery orders

Bagging and boxing tips

Shopping FAQs

Communicating with customers

Items found during Shopping & Delivery orders

Returns

How to deliver a Customer return offer

Returning an order

Canceled order due to food safety concerns

Customer Return FAQs

Troubleshooting

Resolving Spark Driver™ app sign-in errors

Error messages & alerts

App issues

Issues with confirming arrival at the store or customer location

Receiving offers

Not receiving offers

Driver Support options

Viewing Spark Driver™ help articles in Spanish

Checking the status of your driver referrals

Deactivation FAQs

Forgot username and/or password for Spark Driver™ profile

Reporting safety incidents or customer conduct concerns

One-Time Password unsuccessful

FAQs

General FAQs

Additional Resources

Spill cleanup information

State by state alcohol certification information

COVID-19 best practices

State and local government notices

Getting Started

10 articles by 3 authors

Earnings

7 articles by 4 authors

Using the App

13 articles by 3 authors

Arrival & Pick Up

4 articles by 2 authors

Delivery

8 articles by 3 authors

Shopping & Delivery

8 articles by 2 authors

Returns

4 articles by 2 authors

Troubleshooting

13 articles by 3 authors

FAQs

1 article by 1 author

Additional Resources

4 articles by 2 authors

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