Enrolling on the Spark Driver™ platform

General FAQs

Viewing and changing your delivery zone

Logging into the Spark Driver™ app

Driver Support options

Sharing your location

State and local government notices

Viewing California driver info

Spark Driver™ app notifications and communication preferences

Viewing or changing your vehicle details

State by state alcohol certification information

How to apply for OnePay Cash

Selecting your default navigation app

Real-time identity verification

Error messages & alerts

App issues

Spill cleanup information

Reporting safety incidents or customer conduct concerns

Using Spark Now

Reviewing your trips

Account under review and deactivation FAQs

Changing your Spark Driver™ app settings

Accessing your metrics

Updating your Spark Driver™ app

Using the Report an Issue feature in the app

Updating driver’s license and auto insurance

Issues with confirming arrival at the store or customer location

Signing out

About your earnings

Viewing your earnings

How to update earnings accounts

2025 Driver Tax Documents

Earnings FAQ

Understanding offers

Receiving offers

Accepting an offer

Customer labels and scanning

Picking up an order

Delivering on the Spark Driver™ app

Delivering to different location types

Delivering an order with alcohol

Delivering cold and flu medicine orders with Dextromethorphan

Items rejected by customer

Forgotten, mixed up, or missing items

Cancel a trip

Delivery FAQs

Shopping an order

Shopping for items out of sequence

Produce and meat shopping

Communicating with customers

Checking out Shopping & Delivery orders

Bagging and boxing items for orders

Quantity Found metric for Shopping & Delivery orders

Pharmacy order delivery FAQ

Shopping FAQs

How to deliver a Customer return offer

Canceled order due to product safety concerns

Starting a return for an order

Customer Return FAQs

Spark Driver Rewards (Tier 1 and Tier 2)

Spark Driver Rewards FAQ (Silver, Gold, and Sapphire)