Logging into the Spark Driver™ app
Logging into your Spark Driver account
To log into your Spark Driver™ account, you can:
- Use the Spark Driver app on mobile or the Spark Driver App website.
- Enter the email address you entered when you created your account.
- Complete the verification steps to finish logging in.
Email address
If you try to log in with your email address and see a prompt to Create your Spark Driver™ Account, the email you entered may not be linked to an existing Spark Driver account.
You can try to log in again with a different email address that may be linked to your account.
Need help with your email?
- You can change the Communications email after you log in to your account. This doesn’t change the email address you use to log in.
- Once your account is created, the email address used to log in can’t be updated or changed.
- If you no longer have access to the email address you used to create your account, you can contact your email provider to learn about available account recovery options.
Verification method didn’t work
Verification code sent to phone number
A one-time verification code is sent to the phone number linked to your account.
If you didn’t receive the text message with your verification code, you can tap Get another code within the app to request the code again.
Change password
To reset your password, you can:
- Tap Forgot password? on the login screen.
- Select how you want to receive your verification code.
- Enter the verification code sent to your email and tap CONTINUE.
- Enter the verification code sent to your phone number then tap CONTINUE.
- Choose a new password that meets all requirements listed.
- If you enter a password that has already been used before, you’ll see the message, “Please choose a different password.”
- Tap Create your new password and sign in.
Still can’t log in to the Spark Driver app?
If you can’t log into the app, you can:
- Check if you are using the latest version of the Spark Driver app.
- Check if your phone has the latest version of its operating system.
- Try turning off your phone completely and restarting.
