Updating driver’s license and auto insurance

Updated by Dave Jurgens

You can update your driver’s license and auto insurance by logging in to your Spark Driver™ account and following the prompts as shown. 

As of March 2025, based on location, you will be prompted to provide your REAL ID or Social Security Card in the Spark Driver app. You can review the REAL ID FAQs below for more information.

Expired Driver’s License 

To continue using Spark Now after your driver’s license has expired, you can follow the prompt in the banner notification to scan and upload your valid driver’s license.  

This banner will appear after your driver’s license is 1 day past its expiration date. 
  1. In the Spark Driver app, tap the Needs attention message. 

  1. You can review the Scan Your Driver’s License screen, then prepare to scan your driver’s license and tap CONTINUE.
  1. You can take a clear photo of the front and back of your driver’s license by tapping USE PHOTO. 
  2. The Spark Driver app will review your scanned ID, then ask you to take your picture. 
  3. After your ID and Selfies are reviewed, you can continue using Spark Now. 
REAL ID
What is REAL ID?
In 2005, the REAL ID Act was established by Congress, mandating that driver's licenses and identification cards from U.S. States and territories meet certain standards for entry into certain Federal locations. Now, Spark Driver requires the same. For more information, the driver can check out the FAQ section on the REAL ID website.
You have a valid driver's license. Is that a REAL ID?
Not necessarily. A REAL ID is a state-issued identification card or driver's license that meets certain security standards set by the U.S. Department of Homeland Security.
How can I check if my driver's license is a REAL ID?
A small star in the upper-right corner of the ID indicates it's a REAL ID.
How can I obtain a REAL ID if I don't have one?
For specific instructions, you can visit your state's Department of Motor Vehicle (DMV) or licensing agency website, as requirements and procedures may vary by state.
You can also visit the Department of Homeland Security, locate the REAL ID interactive map, and select a state for detailed instructions.
What if I have a REAL ID identification card, but not a REAL ID-compliant driver's license?
A REAL ID identification card is not the same as a REAL ID driver's license. A REAL ID identification card will not meet platform requirements.
What if I don't upload or obtain a REAL ID?
Starting in March 2025, you won't be able to turn on Spark Now until your valid REAL ID-compliant driver's license is uploaded. Alternatively, you may also upload an image of the front and back of your Social Security Card in place of a REAL ID.
Note: The Real ID-compliant driver's license (or Social Security Card) will be uploaded in-app, not through your driver account.
How do I get a new copy of my Social Security card?
You can visit the Social Security website for how to apply for a Social Security card.

Updating your auto insurance for existing drivers 

You can update your auto insurance by logging into the app, visiting your account and following these steps: 

  1. Go to the Spark Driver app Homepage, tap More (iOS) or Menu (Android) in the bottom-right corner. 
  2. Tap Account 
  3. Tap Driving Documents 
  4. Tap Auto Insurance 
  5. Tap Upload to upload an image of your valid auto insurance. 

Expired Auto Insurance

Spark Now will be disabled if your auto insurance has expired. You can update with valid policy information by taking the following steps:  

  1. In the Spark Driver app, tap the Needs Attention message 
  2. Tap Upload to add proof of your current auto insurance. 
    1. Tapping the Upload a Photo button will allow you to upload an image of your insurance policy from your photo library, take a new photo, or upload a file from your mobile device. 
  3. After successfully uploading your updated auto insurance, you can add the insurance expiration date and tap Submit. 
  4. You will see a confirmation screen explaining that your auto insurance policy document was uploaded and pending verification.  
  5. After review: 
    1. If approved, you will receive confirmation via text and email within 24 hours of acceptance.  
      1. Your access to Spark Now will be restored within 24 hours of approval. 
    2.  If not approved, you will get an email or text explaining why your documents were not approved and what next steps you have available.  
      1. If we are unable to approve your insurance information, you will not be able to turn on Spark Now. 

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