Canceled order due to product safety concerns
Some orders have items that must be delivered quickly to keep them safe. These time or temperature sensitive items may include:
- Cold foods (milk, eggs, ice cream, etc.)
- Hot foods (rotisserie chicken, etc.)
- Certain prescription medications
- Other items (live bait, etc.)
If the order doesn't get delivered these items within the time shown in the app, the order will be canceled automatically.
- The app will show you the exact time to complete the order (usually 1-3 hours).
What should I do if my order is canceled automatically?
If the order is cancelled automatically, the app will show you the next steps to take for the order.
What type of earnings do I get for this type of trip?
The earnings for this type of trip are for both delivering and, if prompted, returning the order.
