Canceled order due to product safety concerns
Some orders include items that must be delivered within a set timeframe due to food or product safety guidelines.
These time- or temperature-sensitive items may include:
- Cold foods (milk, eggs, ice cream, cold deli items, and other chilled or frozen items)
- Hot foods (rotisserie chicken and other hot deli or café items)
- Certain prescription medications
- Other items (live bait)
Due to food and product safety regulations, orders that include time- or temperature-sensitive items are considered timed orders. If the delivery timeframe shown in the app is exceeded, the order will be canceled automatically, and the app will show the next steps to take for the order.
The app shows the time available to complete the delivery and provides updates during the trip.
What should I do if my order is canceled automatically?
If the order is canceled automatically, the app will show the next steps to take for the order.
An order that is canceled automatically won’t affect your My Metrics for Completion rate.
Trip earnings will depend on where you are in the journey when the order is canceled.
What type of earnings do I get for this type of trip?
The earnings may vary depending on where you were in the trip flow when the order was canceled.
