Earnings FAQ

Confirmed earnings, tips, and incentives are sent to your primary earnings account. You can choose to get your earnings through OnePay Cash or direct deposit.

• If you choose OnePay Cash, your confirmed earnings are typically sent to your earnings account as “fast funds.”
• If you choose direct deposit, your confirmed earnings will be sent on a weekly basis.
• If a valid earnings account is not linked to your Spark Driver™ account, any outstanding disbursements will be sent by mail to the address listed in your Spark Driver account.
  • Checks may take a few business days to arrive, depending on where you live and the postal service in their area.

Note: If an active and valid earnings account is not linked to your Spark Driver™ account for 30 consecutive days, the account may be subject to deactivation.

Tips:

Customers can adjust tips after a delivery has been completed. You can see Confirmed Tips in the Earnings tab once the tip has processed, which generally takes 24 hours.

Incentive Program earnings:

Incentive program earnings are disbursed in the earnings cycle after you complete the qualification criteria.

To see your overall earnings history, you can:

1. Tap Earnings tab (iOS) or Menu > Earnings (Android).
2. Tap the week to see details for the date range.

To see your detailed incentives history, you can:

1. Tap More (iOS) or Menu (Android).
2. Tap Incentives Program.
3. Tap History.

If you haven’t received your completed incentive earnings within 14 days, you can tap CHAT NOW in the app menu for help.

If you accepted an offer, but the offer was canceled by the store or customer after you arrived, you will get the earnings for arriving at the store on time. These earnings may vary depending on where you were in the trip flow when the order was canceled.

For issues with a particular trip, you can share your concern in the Spark Driver™ app by tapping Report Issue or contacting Driver Support.

You can see your earnings by day, week, or trip in the Earnings tab of the app.

Yes. You keep 100% of the confirmed tips from customers.

No, taxes are not withheld. You can review your tax information in the Spark Driver app. At the end of the year, you will get a 1099-NEC tax statement that can be used to file your taxes.

Earnings are calculated based on a variety of factors, like distance, estimated time to the drop-off location, order size, and extras (apartment deliveries, heavy items, and bulky items).

Your primary earnings method will determine when your completed incentive earnings are available:

• OnePay Cash account (set as primary): Earnings are available instantly after you complete the required number of trips or after the incentive period ends.
• Other earnings account (set as primary): Earnings are processed within 24 hours after you complete the required number of trips or after the incentive period ends. Incentives processed before Sunday at midnight are sent the following Tuesday by 8 PM Pacific Time.

After your incentives are processed, go to the Earnings tab in the Spark Driver app to view an itemized breakdown.

There are different types of incentives available that give you the opportunity to increase your earnings while on the Spark Driver platform. In the Incentive Programs screen, you can tap on the incentive listed for more details.

Earn per trip

This type of incentive provides an additional earnings amount for each qualifying trip completed.

Example: Earn $5 extra after each qualifying trip.

Standard Incentives

This incentive type offers one defined incentive amount for completing a set number of trips.

Example: Earn $20 extra after 3 qualifying trips.

Tiered Incentives

Tiered incentives include multiple incentive levels. As you complete more trips, the total incentive amount increases with each tier.

Example: Earn up to $50 extra after 4-8 qualifying trips.

Incentive details will show the details of each tier.

Example:

• Earn a total of $20 for completing 4 trips.
• Earn a total of $40 for completing 6 trips.
• Earn a total of $50 for completing 8 trips.

OnePay is a financial app that offers "OnePay Cash" accounts for demand deposit accounts, commonly known as checking accounts. It's available to eligible drivers on the Spark Driver platform. OnePay helps you save, spend, and grow your money—all in one place.

You can log into your Spark Driver account, tap on the Earnings tab to manage your earnings account, then tap the option to APPLY FOR ONEPAY CASH to continue.

Confirmed earnings, tips, and incentives are available through OnePay beginning the first week you activate your OnePay Cash account. Your earnings will be sent on the Monday of the next earnings period. After your OnePay Cash account is set up and activated, your confirmed trip earnings are sent after every delivery.

You can contact OnePay Support directly for issues with their OnePay Cash account.

• Call (855) 830-6200, available daily from 9:00 AM - 9:00 PM EST.
• Chat with OnePay Support within the OnePay app or website.

Direct deposit lets a driver get funds directly into their personal bank account. It uses an electronic network called the automated clearing house (ACH) to digitally transfer funds between financial institutions.

With a direct deposit account, your trip earnings are sent every Tuesday and can take up to three days to show in your account. Depending on your financial institution’s availability policy, it may take extra processing time for your earnings to show in your account.

You can link most major financial institutions in the Spark Driver app, but there isn’t a list of eligible financial institutions for direct deposit.

To sign up for direct deposit, you can link your account information by tapping:

1. More (iOS) or Menu (Android).
2. Account.
3. Earnings Overview.
4. Manage Earnings Settings.
5. LINK BANK ACCOUNT.

Due to security controls, you have a limited number of attempts to link an account. If you can’t link your account, you may need to confirm your financial institution’s details carefully or use a different earnings method.

After successfully setting up direct deposit, future earnings are sent to your earnings account every Tuesday.

Yes, you can change your linked bank account after it is set up, but this change won’t be reflected until the next earnings period, which begins on Monday each week.