To help keep your account safe, the Spark Driver™ app has real-time identity verification.
This means you’ll be asked to periodically take a real-time selfie of yourself and your driver’s license, giving your account an additional layer of security. This helps verify your identity to make sure only you have access to your account.
We’re committed to keeping you and your account safe from unauthorized users.
FAQs
If your verification needs further review, it will be escalated and may take up to 2 hours to finish.
The real-time photo verification process is currently the only option to make sure only you have access to your account.
Only a valid driver’s license can be submitted currently—it should not be expired.
Passports or other forms of identification cards, including paper copies, are not currently accepted.
All text on your driver’s license should be clear and easy to read.
Make sure the image isn’t blurry, and your camera isn’t causing a glare on the ID.
All parts, including the corners, of your driver’s license should be clearly visible.
Driver’s license should not be expired.
Help reduce glare by moving away from direct light.
It helps to place your driver’s license on a flat surface with a dark background in a bright space—away from direct light to help reduce glare.
Remove sunglasses and/or hats if you’re wearing them.
It helps to move away from direct light to reduce glare.
You’ll get the best results if your phone is level with your face while taking a photo.
It’s best not to take pictures from high or low angles.
When prompted to turn your head during the selfie check, it’s best to move your head left-to-right slowly. This ensures your entire face is within the frame.
