Ready to Spark Now

17 articles

Selecting your default navigation app

The Spark Driver™ app connects with your preferred navigation app so you can see routes to the delivery location for an accepted offer. On Android , you can: Tap any store icon on the map. Tap Naviga…

Updated by Derek Miller

Real-time identity verification

Verify your identity To help keep your account safe, the Spark Driver™ app has real-time identity verification. This means you’ll be asked to periodically take a real-time selfie of yourself and your…

Updated by Spark Driver Resources

Changing your Spark Driver™ app settings

App settings. App settings, such as notifications and permissions, can be reviewed and updated in the Settings menu on your device. You can set up your Spark Driver™ app settings to manage permission…

Updated by Dave Jurgens

Error messages & alerts

Here are the most common error messages and alerts that appear when using the Spark Driver™ app: Retrieving location to match you with nearby offers alert. The Spark Driver app accesses your location…

Updated by Dave Jurgens

App issues

If your Spark Driver™ app isn’t working as expected, you can try these steps to help identify any potential issues: Make sure you’re using the latest version of the Spark Driver app. If you’re in a s…

Updated by Spark Driver Resources

Spill cleanup information

Hazardous materials and spills. Some orders may contain hazardous materials such as paint, nail polish remover, or rubbing alcohol. These products may require special handling if damaged, leaking, an…

Updated by Spark Driver Resources

Reporting safety incidents or customer conduct concerns

Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform. If you encounter a situation that you believe thre…

Updated by Dave Jurgens

Reviewing your trips

Trips will appear as either completed or canceled on the Trips tab. If you’d like to review your past trip details, on iOS: tap Trips in the bottom menu. on Android: tap the Menu icon in the top-left…

Updated by Dave Jurgens

Accessing your metrics

The My Metrics tab lets you see if you are meeting Service Level Standards. My Metrics information is visible after 10 trips. If you want to view your metrics, you can follow these steps: On iOS, tap…

Updated

Using the Report an Issue feature in the app

You can use the Report an Issue feature to report issues with the Spark Driver™ app, offers, or earnings or share suggestions and feedback about your app experience, like layout, navigation, or featu…

Updated by Spark Driver Resources

About your earnings

Weekly earnings can be viewed in the Earnings overview, which shows confirmed earnings from service offers, as well as tips and incentives. Trip earnings may vary based on factors like distance trave…

Updated by Spark Driver Resources

Viewing your earnings

To view your earnings for each week, day, or trip in the Spark Driver™ app, you can: Tap EARNINGS (iOS) or Menu > Earnings (Android). . View the Earnings screen to see your current week’s Confirmed e…

Updated by Derek Miller

Using Spark Now

When you turn on Spark Now in the Spark Driver™ app, you can start receiving offers as they become available in your chosen delivery zone. Spark Now is available starting one hour before deliveries b…

Updated by Spark Driver Resources

Receiving offers

Available offers depend on the order volume within your zone and vary from day to day. Offers are generally available between 6:00 AM and 11:00 PM. You can: Turn on Spark Now to become available to r…

Updated by Spark Driver Resources

Accepting an offer

As an independent contractor, you can choose which offers to accept or reject. If you’re ready to start accepting offers, you can: Turn on SPARK NOW from the Home screen. Offers will show up once the…

Updated by Spark Driver Resources

Picking up an order

Once you’ve accepted an offer, you can go to the pickup location. The steps below explain how to pick up an order based on the type of pickup location. Starting your trip. When you're ready to go to…

Updated by Spark Driver Resources

Account under review and deactivation FAQs

Account Under Review or Spark Now Unavailable. What's the difference between an Account Under Review and Deactivation? An Account Under Review status temporarily removes your access to Spark Now whil…

Updated by Spark Driver Resources