Ready to Spark Now

9 articles

Selecting your default navigation app

The Spark Driver™ app connects with your preferred navigation app so you can see routes to the delivery location for an accepted offer. On Android , you can: Tap any store icon on the map. Tap Naviga…

Updated by Spark Driver Resources

Real-time identity verification

Verify your identity To help keep your account safe, the Spark Driver™ app has real-time identity verification. This means you’ll be asked to periodically take a real-time selfie of yourself and your…

Updated by Spark Driver Resources

Error messages & alerts

Here are the most common error messages and alerts that appear when using the Spark Driver™ app: Retrieving location to match you with nearby offers alert. The Spark Driver app accesses your location…

Updated by Dave Jurgens

App issues

If your Spark Driver™ app isn’t working as expected, you can try these steps to help identify any potential issues: Make sure you’re using the latest version of the Spark Driver app. If you’re in a s…

Updated by Spark Driver Resources

Spill cleanup information

Hazardous materials and spills. Some orders may contain hazardous materials such as paint, nail polish remover, or rubbing alcohol. These products may require special handling if damaged, leaking, an…

Updated by Spark Driver Resources

Reporting safety incidents or customer conduct concerns

Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform. If you encounter a situation that you believe thre…

Updated by Dave Jurgens

Using Spark Now

When you turn on Spark Now in the Spark Driver™ app, you can start receiving offers as they become available in your chosen delivery zone. Spark Now is available starting one hour before deliveries b…

Updated by Spark Driver Resources

Reviewing your trips

Trips will appear as either completed or canceled on the Trips tab. If you’d like to review your past trip details, on iOS: tap Trips in the bottom menu. on Android: tap the Menu icon in the top-left…

Updated by Dave Jurgens

Account under review and deactivation FAQs

Account Under Review or Spark Now Unavailable. What's the difference between an Account Under Review and Deactivation? An Account Under Review status temporarily removes your access to Spark Now whil…

Updated by Spark Driver Resources