Delivering an order with alcohol

Updated by Nichole Lee

Alcohol delivery is currently available in many stores throughout the country.  

Depending on your specific location, you may receive offers for orders containing alcohol. 

This information is intended to help you act in accordance with state and local regulations concerning alcohol sale and delivery.  

Am I eligible to deliver alcohol?  

Drivers are required to be at least 21 years old to deliver orders containing alcohol.   

Customers eligible to receive alcohol deliveries 

State laws require customers to be at least 21 years old to receive orders containing alcohol. They must also show drivers a valid and non-expired government-issued photo ID to confirm they are at least 21 years old at time of delivery.  

Valid forms of identification: 

  • Are government issued 
  • Include a photo that matches the customer 
  • List the customer’s date of birth. 
  • Are not expired 

If the customer is underage or provides an expired ID, the app will display an ORDER RETURN to help you return the order to the store. 

Confirming the validity of a customer’s ID 

It is required by state and local law to confirm the customer is legally of age and able to accept an alcohol delivery. 

Alcohol delivery customers must remove their valid photo ID from wallets, purses, etc., so it may be inspected and scanned by the Spark Driver™ app.  

Here is some helpful information on confirming legitimacy of customer IDs:  

  • Legitimate ID cards have smooth, uniform edges, while fake ID cards often have uneven edges and may have bumpy surfaces or glue marks. 
  • There can be visual differences between the customer and the individual in the photo, but facial features including eye shape and color, nose and ear shape, or any special facial features like birthmarks or scars should be the same.  
  • Physical characteristics such as weight, hair, and makeup may change with time and do not require as much scrutiny.  

What if a customer appears intoxicated? 

State laws require that alcohol delivery recipients are not intoxicated when receiving the order. Customers who exhibit any or all the signs below should not be given their alcohol orders: 

  • Physical signs of intoxication, including glossy or bloodshot eyes 
  • Slurred speech or louder than normal tone 
  • Smell of alcohol on the customer’s breath or clothing  
  • Impaired motor function and movement  

Locations alcohol shouldn’t be delivered 

These locations are prohibited from receiving alcohol deliveries: 

  • Public or private elementary schools (K-12) 
  • College campuses, including fraternities and dormitories (dorms) 
  • Government buildings, such as the Department of Motor Vehicles (DMV), Veterans' Homes, Capitol Grounds, City Halls, or prisons, etc. 
  • Retail locations like grocery stores, gas stations, or convenience stores 
  • Hospitals, medicals centers, or clinics 

Identifying orders containing alcohol 

When an order contains alcohol, that information is displayed in many places throughout your delivery journey to ensure your understanding and acknowledgement.   

Scanning an ID 

The customer’s valid photo ID must be scanned into the Spark Driver™ app in order to complete a delivery. 

If you're having trouble scanning the ID, the information can be manually entered by pressing the keyboard icon in the top-right corner of the app. Passports and Military ID information cannot be scanned and must be entered manually. 

New Hampshire law prohibits the scanning of any identification barcodes. Information can be manually entered into the app.  

When you’re at the customer’s door: 

  1. The scan prompt is ready to capture the driver's license or state-issued identification card.  
For best results, raise your screen brightness before scanning. 
  1. To verify the customer’s date of birth, scan the barcode (usually on the back of the customer’s ID).  
  2. Once scanned, the customer's name, date of birth, and the expiration date of the ID auto populate in the app. You can easily check to ensure that the information matches what is shown on the customer’s ID. 
  3. Once the customer’s ID details are captured, pressing CONTINUE completes the ID verification where you can press SIGN to collect the customer’s signature. 
  4. After scanning the order labels and the ID, sliding the COMPLETE DROP-OFF bar will finalize the delivery.   

What if I think a customer or a location shouldn’t receive an order containing alcohol?

Using good judgment and erring on the side of caution to meet state and local law requirements is an important part of navigating an alcohol delivery order.  

An ORDER RETURN can be triggered in the app for orders containing alcohol when you have doubts about the delivery appropriateness, including if: 

  • An alcohol order appears to be intended for resale. 
  • An alcohol order appears to be for minors. 
  • The customer fails to provide valid identification. 
  • The customer appears intoxicated. 
  • The delivery location is prohibited. 

 As always, Driver Support is available to provide guidance and assistance with any additional questions. 

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