Delivering to different location types

Updated by Lainey Howard

Customers may ask for orders to be delivered to different delivery locations, such as apartment buildings, hotels or resorts, businesses, or college campuses.

  • For these locations, customers may use the Customer notes on the order to give additional info for drivers to complete the delivery successfully.
  • If you need help delivering the order to the correct location, you can tap CONTACT on the order screen to communicate with the customer directly.
  • The Spark Driver Contract and App Terms of Use prohibits entering the customer’s home or non-public areas of a business.
    • This doesn’t apply to common or public areas like businesses’ lobbies or reception areas.

Can't complete the delivery?

If you can’t complete the delivery, you can start a return for the order if:

  • the customer wasn’t available to complete identity verification or provide OTP for an “attended delivery.”
    • You can review Delivery for more information about specific order types.
  • the delivery location couldn’t be found, or the drop-off location wasn’t safe or accessible to complete the delivery.
  • the order contained items that couldn’t be delivered to the specific delivery location.

To start a return for the order, you can see Returning an order for more info.

Location Types

Apartment buildings

  • It’s helpful to check the Customer notes to see if the customer shared a community gate code or any other info for the driver to complete the delivery.
  • The order should be delivered to the customer’s apartment doorstep.
    • Drivers shouldn’t leave deliveries at the leasing office unless the Customer notes say to, or the customer gave permission through CONTACT within the app.
  • To support safety and customer privacy, you can drop off the order at the customer’s door or hand off items to the customer from the doorway.
  • If you tried to contact the customer for help but haven’t received a response after 5 minutes, you can choose to start a return for the order.

Hotels or resorts

  • It’s helpful to check the Customer notes to see if the customer shared a room number, reception desk location, gate code, or any other info to complete the delivery.
  • You can tap CONTACT on the order screen to let the customer know of your arrival.
  • To support safety and customer privacy, you can drop off the order at the customer’s door or hand off items to the customer from the doorway.
  • If no specific room number is provided, you can leave the order with a team member at the reception desk.
    • You can tap RECEPTION on the order screen.

Hospitals

Important: Orders containing alcohol can’t be delivered to hospital locations and must be returned to the store.
  • You can check the Customer notes to see if the customer shared a room number, reception desk location, or any other info to complete the delivery.
  • You can tap CONTACT on the order screen to let the customer know of your arrival.
  • If no specific room number is provided, you can leave the order with a team member at the reception desk.
    • You can tap RECEPTION on the order screen.

Businesses

  • It’s helpful to check the Customer notes to see if the customer shared a door or gate code, a room location, or any info for a driver to complete the delivery.
  • If the business is closed at the time of the delivery, you can tap CONTACT to communicate with the customer directly.

College campuses

  • It’s helpful to check the Customer notes to see if the customer shared a room number, reception desk location, gate code, or any other info to complete the delivery.
  • You can tap CONTACT on the order screen to let the customer know of your arrival.
  • You can drop off the order at the customer’s door or hand off items to the customer from the doorway.

Need Help?

If you need help or have questions about your order, you can contact support by tapping Help > Chat Now within the app menu.

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