General FAQs
You must be 18 years of age or older to complete deliveries on the Spark Driver platform.
Yes. Passengers can't participate in Shopping or Delivery though. Children who aren't old enough to be left alone in a car are not allowed.
Yes. Orders must be kept free from contamination, including by pets or pet hair. Walmart may refuse to provide orders if vehicles do not meet vehicle standards. Only service animals are allowed in stores.
No, you many only create one Spark Driver account. Also, sharing accounts with multiple drivers is prohibited.
You can add a preferred name to your account during the onboarding process.
- A preferred name may be different than your legal name.
- This is the name that will display across the Spark Driver app.
To change, add, or remove an optional preferred name after the onboarding process, you can send an email to preferredname@wal-mart.com.
The email needs to include:
- your email address.
- your legal name.
- the preferred name you want to use.
Note: A preferred name is enabled so that you can be addressed by the name you wish to be called. There are some limits and community standards. Names cannot contain profanity, celebrity names, or unprofessional language.
Yes. Please contact Driver Support.
The Spark Driver Contract and App Terms of Use require you to:
- Have a mobile phone number with the U.S. country code +1 followed by ten digits.
- Have a mobile device with camera and GPS capabilities.
- Not use VOIP (Voice Over Internet Protocol) or VPN (Virtual Private Network) when accessing the Spark Driver platform.
Yes. Proof of auto insurance is collected as part of your enrollment onto the Spark Driver platform. Proof of valid auto insurance is needed for each vehicle you'll use, which includes: your name used during enrollment, expiration date, and vehicle information. Details on the auto insurance document should be clear, not cropped or cut off, and right-side up.
When you agree to the Spark Driver Contract and App Terms of Use, you agree that a weapon will not be visible in your vehicle while performing Services with the Spark Driver app. You can find the Terms of Use in the Spark Driver app.
If you’d like to delete your Spark Driver app account, follow these steps within the app:
- Tap More in the bottom-right (Menu in the top left for Android).
- Tap Settings.
- Tap Manage Account.
- Tap Delete account.
Please note, you’ll be permanently removed from the Spark Driver platform*. You’ll lose access to all data, including incentives, metrics, and trip details. You won’t be able to reapply or create a new account in the future.
*We may maintain certain types of data for legal purposes. See our Privacy Statement for details.
