General FAQs
You must be 18 years of age or older to complete deliveries on the Spark Driver platform.
Yes, passengers that are old enough to be left alone in a car can be present during deliveries. Passengers can't take part in any part of the trip, including driving the vehicle, shopping, picking up, delivering, or returning orders.
Yes. Orders must be kept free from contamination, including contact with animals or pet hair. All delivery vehicles are expected to meet vehicle standards, and orders may not be provided if those standards aren't met.
Only service animals are allowed in stores.
No, you may only create one Spark Driver account. Also, sharing accounts with multiple drivers is prohibited.
After you're off the waitlist, you can change your zone at any time using the app (Zone > Change).
For more information, you can see Viewing and changing your delivery zone .
Yes, you can add a preferred name to your account during the onboarding process.
A preferred name may be different from your legal name. This is the name that will display across the Spark Driver app.
To change, add, or remove your optional preferred first name after the onboarding process, you can:
- Tap More (iOS) or Menu (Android).
- Tap Account.
- Tap Personal Details.
- Tap Name.
- Tap Preferred Name.
- Follow the onscreen prompts to complete the process.
Note: A preferred name is enabled so that you can be addressed by the name you wish to be called. There are some limits and community standards. Names cannot contain profanity, celebrity names, or unprofessional language.
Yes. To update your legal name you can:
- Tap More (iOS) or Menu (Android).
- Tap Account.
- Tap Personal Details.
- Tap Name.
- Tap Legal Name.
- Follow the in-app prompts to update.
The photo you take during your enrollment will be your first profile photo in the app. You can change your profile photo once every 90 days.
To change your profile photo, you can:
- Tap More (iOS) or Menu (Android).
- Tap your profile photo in the top-left corner.
- Tap UPDATE PHOTO.
- If you updated your photo less than 90 days ago, you won't see the UPDATE PHOTO button.
- Follow the in-app prompts to update.
Note: Photos with inappropriate or offensive content (such as nudity or rude hand gestures) will be rejected and can lead to deactivation.
The Spark Driver Contract and App Terms of Use require you to:
- have a mobile phone number with the U.S. country code +1 followed by ten digits.
- have a mobile device with camera and GPS capabilities.
- not use VOIP (Voice Over Internet Protocol) or VPN (Virtual Private Network) when accessing the Spark Driver platform.
Yes. Proof of valid, unexpired auto insurance must be on file for each vehicle you plan to use while using the Spark Driver platform.
The document should clearly show the name used during enrollment, the policy expiration date, and the vehicle details. All information should be fully visible, right-side up, and not cropped or cut off.
When you agree to the Spark Driver Contract and App Terms of Use, you agree that firearms will not be visible in your vehicle while performing services with the Spark Driver app.
You can review the Spark Driver Contract and App Terms of Use in the Spark Driver app.
If you'd like to withdraw from the enrollment process, you can contact Driver Applicant Support for help.
If you’d like to delete your Spark Driver app account, you can:
- Tap More (iOS) or Menu (Android).
- Tap Settings.
- Tap Manage Account.
- Tap Delete account.
Please note that you’ll be removed from the Spark Driver platform*. You’ll lose access to your data, including incentives, metrics, and trip details.
*We may maintain certain types of data for legal purposes. See our Privacy Statement for details.
