Returning an order

Updated by Jessica Oberto

Here is some helpful information on returning an order if you’re unable to complete a delivery. 

For instance, if the customer is not home to accept the delivery, or the delivery is rejected by the customer: 

  1. Tapping the CONTACT button in the Spark Driver™ app enables you to get in touch with the customer about their order.  
  2. If the customer cannot be reached, please initiate a return.
  3. Return items can be brought to the store after completing any other deliveries.  
  4. Store parking is available in the curbside pickup area. Once you park, sliding the CONFIRM ARRIVAL bar will let a store associate know you’ve arrived, and the associate will come to your vehicle to collect the order. If it’s been more than a few minutes since you arrived, pressing CONTACT connects you with the store so they can assist. 
  5. Giving the associate the Driver Code displayed on your screen and press CODE CONFIRMED will provide a fast return. 
  6. Tapping CONFIRM indicates the associate has collected the order. 
  7. Swiping the COMPLETE RETURN bar will finish the return. 
  8. For Walmart GoLocal & Pharmacy orders, you can complete the return by entering the associate’s name and swiping the COMPLETE RETURN bar. 
Returning an order containing age-restricted items 

Some orders contain age-restricted items, like alcohol, that require photo identification. If you are unable to verify the customer’s ID, the entire order should be returned to the store. 

Returning an order because the customer couldn’t confirm one-time passcode 

You might have to enter a customer passcode to complete the delivery for certain orders. This passcode can be provided by the customer or by someone else on their behalf at the time of delivery. If they are unable to find the passcode or if the number is incorrect, they can contact Walmart Customer Care at 1-800-925-6278. If the customer or their designated person is unable to verify the passcode, if the passcode is not working, or if nobody is available to provide the passcode, you can return the entire order to the store. 

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