Getting Started
Enrolling on the Spark Driver™ platform
Downloading the Spark Driver™ app and creating an account
Sharing your location
Setting your Spark Driver™ app password and turning on notifications
Viewing and changing your delivery zone
Turning on Spark Now
Accepting an offer
How to apply for ONE for existing drivers
How to apply for ONE for new drivers
Understanding offer types
Earnings
About your earnings
Referral incentives
Earnings FAQ
Viewing your earnings
How to switch earnings accounts
Rewards Program
2024 Driver Tax Documents
Using the App
Reviewing your trips
Selecting your default navigation app
Resetting your Spark Driver™ app password
Signing out
Turning off Spark Now
Vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Arrival & Pick Up
Customer labels and scanning
Picking up a curbside order
Picking up an in-store order
Picking up orders from non-Walmart locations
Delivery
Delivering on the Spark Driver™ app
Delivering to a hotel or hospital
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Checking out Shopping & Delivery orders
Bagging and boxing tips
Shopping FAQs
Communicating with customers
Items found during Shopping & Delivery orders
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to food safety concerns
Customer Return FAQs
Troubleshooting
Resolving Spark Driver™ app sign-in errors
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Receiving offers
Not receiving offers
Driver Support options
Viewing Spark Driver™ help articles in Spanish
Checking the status of your driver referrals
Deactivation FAQs
Forgot username and/or password for Spark Driver™ profile
Reporting safety incidents or customer conduct concerns
One-Time Password unsuccessful
FAQs
General FAQs
Additional Resources
Spill cleanup information
State by state alcohol certification information
COVID-19 best practices
State and local government notices
All Categories > Returns
4 articles
Customer return offers are like Delivery offers, but they work in reverse. In this case, returns will be picked up from the customer and delivered back to the store. If you accept a Customer return o…
Updated 2 years ago by Nichole Lee
Here is some helpful information on returning an order if you’re unable to complete a delivery for any reason. For instance, if the customer is not home to accept the delivery, or the delivery is rejected by the customer.
Updated 11 months ago by Jessica Oberto
Keeping food safe requires that temperature-sensitive items be delivered within a specified timeframe (105 minutes). Examples of temperature-sensitive items, also called perishable items, include col…
Updated 10 months ago by Jessica Oberto
What is a Customer return order? Customer return orders are picked up from customers’ homes or businesses and are returned to a designated local store.. How can I tell if an offer is for a return ord…
Updated 1 year ago by Jessica Oberto
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