Customer labels and scanning
Customer label information
Orders picked up for delivery should have at least one customer label with a bar code attached. Scanning the customer labels occurs at both pickup and drop-off to help confirm the right order gets to the right customer.
Double-checking that each order has a label visible by scanning it before leaving the pickup location helps make deliveries go smoothly when you arrive at drop-off locations. If an order does not have a customer label, an associate can help find the label for you. Labels should remain attached to orders during the entire delivery process, so they don't get lost and so they can be easily scanned again at the drop-off location.
Customer labels look different than the UPC barcode on the items themselves. Here are some examples of customer labels.
Walmart labels
If it is a Walmart order, the sticker will have an orange border and the customer’s name.
Pharmacy labels
If it is a pharmacy order, the sticker will look like this.
Sam's Club labels
If it is a Sam’s Club order, the sticker will look like this.
Walmart GoLocal labels
Walmart GoLocal order labels are different for every company. If you have questions, the person handing you the order can show you where the customer label is located on the order.
Scanning customer labels
When you scan a customer label at pickup, a white checkmark appears in the app (the label scans quickly and the checkmark pops up and disappears quickly). There is at least one customer label per delivery. If you have a batched order, there will be at least one label to scan for each customer.
Troubleshooting
Scanning UPC by accident
If a label won’t scan, you can double-check that you’re scanning the customer label, not the UPC. The UPC barcode (pictured below) will not be accepted in the app.
Not Scanning
If the label isn’t scanning, and you can’t proceed with the delivery, you can try to refresh the app’s data by pulling down on the screen, then try scanning again.
If the label still isn't scanning, you can manually enter it into the app by using Swipe up for help and other options, then tapping PRINTED LABEL ISSUE.
This will open the option to enter the label code is on the bottom-right of the label.
Note: The PRINTED LABEL ISSUE option only appears after swiping up on the Label Scanning screen - the screen you see after tapping START SCANNING. If you swipe up before tapping START SCANNING, you won't see this option.
Damaged Barcode
If the barcode is damaged, and you cannot scan it, you can manually enter labels into the app by using Swipe up for help and other options, then tap PRINTED LABEL ISSUE.
This will open the option to enter the label code found on the bottom-right of the label. This will only work if the label code in the bottom-right is still visible.
Note: The PRINTED LABEL ISSUE option only appears after swiping up on the Label Scanning screen - the screen you see after tapping START SCANNING. If you swipe up before tapping START SCANNING, you won't see this option.
Mismatch Error
If you have the correct number of labels, but you get a mismatch error, you can check if the label has the same order number and customer name as the rest of the order’s labels.
This will confirm there is a label issue and that you didn't receive the wrong customer's item. In either case, you can ask the store associate to help resolve the issue.
Incorrect or Missing Label
If you’re missing a label, or there’s an incorrect label, you can ask the store associate to help resolve the issue.
Once a label for each order is scanned at pickup, tapping START TRIP will get you on your way.
