Getting Started
Enrolling on the Spark Driver™ platform
Creating your Spark Driver™ app account
Downloading the Spark Driver™ app and signing in
Sharing your location
Setting your Spark Driver™ app password and turning on notifications
Viewing and changing your delivery zone
Video resources
Turning on Spark Now
Accepting an offer
How to apply for ONE for existing drivers
How to apply for ONE for new drivers
Understanding offer types
Earnings
About your earnings
Referral incentives
Earnings FAQ
Viewing your earnings
2023 Tax filing FAQs
How to switch earnings accounts
Rewards Program
Using the App
Reviewing your trips
Selecting your default navigation app
Resetting your Spark Driver™ app password
Signing out
Turning off Spark Now
Vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Arrival & Pick Up
Customer labels and scanning
Picking up a curbside order
Picking up an in-store order
Picking up orders from non-Walmart locations
Delivery
Delivering on the Spark Driver™ app
Delivering to a hotel or hospital
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Checking out Shopping & Delivery orders
Bagging and boxing tips
Shopping FAQs
Communicating with customers
Items found during Shopping & Delivery orders
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to food safety concerns
Customer Return FAQs
Troubleshooting
Resolving Spark Driver™ app sign-in errors
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Receiving offers
Not receiving offers
Appealing a deactivation
Driver Support options
Viewing Spark Driver™ help articles in Spanish
Checking the status of your driver referrals
Forgot username and/or password for Spark Driver™ profile
Reporting safety incidents or customer conduct concerns
One-Time Password unsuccessful
FAQs
General FAQs
Additional Resources
Spill cleanup information
State by state alcohol certification information
COVID-19 best practices
State and local government notices
All Categories > Arrival & Pick Up
4 articles
Customer label information. Orders picked up for delivery should have at least one customer label with a bar code attached. Scanning the customer labels occurs at both pickup and drop-off to help con…
Updated 2 years ago by Dave Jurgens
Once you’ve accepted an offer, you’re probably excited about heading to the pick up location. Here is some useful information. Starting your trip. When you’re ready to head to the pickup location, th…
Updated 1 month ago by Jessica Oberto
Once you’ve accepted an offer, you’re probably excited about heading to the pick up location. Here is some useful information. Starting your trip. When you’re ready to head to the pickup location, ta…
Powered by HelpDocs (opens in a new tab)
