New to the Platform
Enrolling on the Spark Driver™ platform
General FAQs
Viewing and changing your delivery zone
Logging into the Spark Driver™ app
Driver Support options
Sharing your location
State and local government notices
Viewing California driver info
Spark Driver™ app notifications and communication preferences
Viewing or changing your vehicle details
State by state alcohol certification information
How to apply for OnePay Cash
Ready to Spark Now
Selecting your default navigation app
Real-time identity verification
Error messages & alerts
App issues
Spill cleanup information
Reporting safety incidents or customer conduct concerns
Using Spark Now
Reviewing your trips
Account under review and deactivation FAQs
Using the App
Changing your Spark Driver™ app settings
Accessing your metrics
Updating your Spark Driver™ app
Using the Report an Issue feature in the app
Updating driver’s license and auto insurance
Issues with confirming arrival at the store or customer location
Signing out
Earnings
About your earnings
Viewing your earnings
How to update earnings accounts
2025 Driver Tax Documents
Earnings FAQ
Offer Acceptance
Understanding offers
Receiving offers
Accepting an offer
Arrival & Pick Up
Customer labels and scanning
Picking up an order
Delivery
Delivering on the Spark Driver™ app
Delivering to different location types
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Items rejected by customer
Forgotten, mixed up, or missing items
Cancel a trip
Delivery FAQs
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Communicating with customers
Checking out Shopping & Delivery orders
Bagging and boxing items for orders
Quantity Found metric for Shopping & Delivery orders
Pharmacy order delivery FAQ
Shopping FAQs
Returns
How to deliver a Customer return offer
Canceled order due to product safety concerns
Starting a return for an order
Customer Return FAQs
Rewards
Spark Driver Rewards (Tier 1 and Tier 2)
Spark Driver Rewards FAQ (Silver, Gold, and Sapphire)
All Categories > Arrival & Pick Up
2 articles
Customer label information. Orders picked up for delivery should have at least one customer label with a bar code attached. Scanning the customer labels occurs at both pickup and drop-off to help con…
Updated 3 years ago by Dave Jurgens
Once you’ve accepted an offer, you can go to the pickup location. The steps below explain how to pick up an order based on the type of pickup location. Starting your trip. When you're ready to go to…
Updated 6 months ago by Spark Driver Resources
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