Using the Report Issue feature in the app
If you’d like to report an issue with the app, offers, earnings, or send a suggestion, you can follow these steps:
on iOS:
- tap MORE in the bottom-right,
- tap HELP,
- tap REPORT AN ISSUE.
on Android:
- tap the menu icon in the top left,
- tap HELP,
- tap REPORT AN ISSUE.
The Report Issue screen displays.
To provide details about the issue and submit your feedback:
- select a category you are reporting about from the categories provided;
- select a SPECIFIC ISSUE from the displayed list;
- tap OK;
- you can share comments about the issue in the text box provided. It is helpful to enter as much detail about the issue as possible. Please don’t include any sensitive or personal information, like Social Security number;
- tap SAVE to save your comments;
- you can choose to attach an image by tapping CAMERA to take a photo or GALLERY, to share an image already saved to your device;
- tap SEND.
A support agent will review the details of your issue and reach out to you if additional information is needed. Reports are typically reviewed in 48 hours or less.
Information about your device, account, and the Spark Driver™ app will be automatically included in your report.
