Reporting safety incidents or customer conduct concerns
Reporting safety incidents or customer conduct concerns
Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform.
- If you encounter a situation that you believe threatens your personal safety or poses potential harm, immediately call 911 or your local non-emergency assistance line.
- If you have customer conduct concerns, please call Driver Support.
- If you are involved in an accident after you have swiped START TRIP in the Spark Driver app, contact your local police and/or emergency resources and insurance provider if necessary or if required by law. Once you are in a safe place, please contact Driver Support, and provide the order number you are delivering.
- If you experience an injury during a delivery, contact Driver Support.
- If your property is damaged at a store, you can visit the store where the incident occurred to speak with a member of store management and file a claim. You can also contact Driver Support so the incident can be escalated for further review.
