Delivery FAQs
Yes. You can select your preferred delivery zone when enrolling and select offers at pickup and drop-off locations within that zone. After you’re off the waitlist, you can change your zone at any time using the app (Zone > Change).
For more information, you can view Viewing or changing your delivery zone.
Yes. As an independent contractor, you’re responsible for expenses incurred while completing deliveries for the Spark Driver™ platform.
Trip earnings will depend on where you are in the journey when the order is canceled.
Note: If you accept and drop multiple trips, it may be a violation of the service level standards and impact your ability to use the platform.
Inform the store associate during the pickup process. They can cancel one of the trips or reduce the number of items in an order. Earnings and tips may be affected if the number of items is reduced.
Here are tips for a fast pickup:
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Arriving at or up to fifteen minutes before the designated pickup time. If you arrive earlier the order may not be available yet.
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Confirming your arrival at the pickup location in the Spark Driver app.
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Reviewing offer-specific pickup instructions in the Spark Driver app, such as the pickup location.
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Having your driver code from the Pickup screen ready for the store associate when they arrive to load your car.
No. You can only accept one offer at a time. Once an offer is accepted, you will not be able to accept an additional offer until the current offer is completed or rejected.
The customer’s notes appear in the Customer note field or gate code on the Trip in Progress screen.
Drop-off notes can be found when you press CONFIRM ARRIVAL.
No-Contact Delivery means that you won’t hand the order to the customer, but you will leave it in a safe, visible location outside the delivery address—most commonly the front door.
If you can’t find the customer’s address or aren’t sure if you’re at the right delivery location, you can:
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View the Customer notes for any additional info the customer gave for delivering the order.
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Choose another GPS application by tapping Navigate.
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Try to call the customer by tapping CONTACT on the order screen.
If you can’t deliver the order after confirming arrival in the app, you can start a return. The app will show you the next steps to complete the return.
Entering customer homes while dropping off a delivery is prohibited by the Spark Driver Contract and App Terms of Use (TOU), even if requested by the customer.
If you see an unleashed animal that you’re concerned about, you can call the customer to ask if they can help. If you can’t reach the customer after trying for 5 minutes, you can start the return for the order and indicate that it was an Unsafe location.
Deliveries should only be left at the address provided in Order Details. If the customer requests delivery to a different address, let them know the address can’t be changed for the order.
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The customer can cancel the original order and submit a new order with the updated address within the Walmart app.
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Once the original order is canceled, a return stop will be added to the end of your trip.
If you’re involved in an accident after you swiped START TRIP in the Spark Driver app, please contact Driver Support and provide details of the order number you’re delivering. Contact your local police and/or emergency resources and insurance provider, as you normally would.
