Delivery

8 articles

Delivering on the Spark Driver™ app

Ready to deliver an order?. Here are some suggestions to help you use the Spark Driver™ app during a delivery. The NAVIGATE arrow opens your preferred navigation app and provides directions to the cu…

Updated by Lainey Howard

Delivering to different location types

Customers may ask for orders to be delivered to different delivery locations, such as apartment buildings, hotels or resorts, businesses, or college campuses. For these locations, customers may use t…

Updated by Lainey Howard

Delivering an order with alcohol

Alcohol delivery is currently available in many stores throughout the country. Depending on your specific location, you may receive offers for orders containing alcohol. This information is intended…

Updated by Nichole Lee

Delivering cold and flu medicine orders with Dextromethorphan

Dextromethorphan (a.k.a., Dex) is a cough suppressant used in some over-the-counter cold and flu medications. Depending on your specific location, you may receive offers for Dex deliveries. This info…

Updated by Dave Jurgens

Forgotten, mixed up, or missing items

Forgotten items:. You can return undelivered items to the store if you’ve finished your deliveries, but some items didn’t get delivered. If the store associates don’t come out to collect the order wh…

Updated by Nichole Lee

Items rejected by customer

Items rejected by customer during shopping . For Shopping orders , customers may decide that they no longer want a specific item or a substituted item. They may also cancel the entire order. If the c…

Updated

Delivery FAQs

Do I get to choose the locations I want to deliver from? Yes. You can select your preferred delivery zone when enrolling and select offers at pickup and drop-off locations within that zone. After you…

Updated

Cancel a trip

Canceling before starting a trip. After you accept a trip, you will be able to cancel any time before you pick up an order at the store. If you have not started the trip yet, swipe up from the bottom…

Updated