Produce and meat shopping

Updated by Spark Driver Resources

Shopping produce items

Weighing produce items

  • If you’re prompted to weigh an item, a WEIGH ITEM button will show on the Find Item screen within the app.
  • Digital and regular scales found at the store can be used to get the correct weight for the item.

To use a digital scale, you can:

1.      Tap WEIGH ITEM on the app.

2.     Place the item on the scale to trigger a QR code to appear on the scale.

3.     Use your phone to scan the QR code and the app will automatically enter the weight for you.

If you are unable to scan the QR code, you can also manually enter the weight by tapping WEIGH ITEM and ENTER MANUALLY.

 

Sam’s Club shopping tip:

  • The produce at Sam’s Club is sold in pre-packaged bundles or boxes.
    • Individual items aren’t weighed or selected separately.
    • Quantities reflect the full package, not individual items.

Shopping loose produce

Walmart shopping tip:

  • If an item is considered loose produce (non-weighed), an ITEM FOUND button will show on the Find Item screen within the app.
  • When selecting loose produce, you will be prompted to enter the quantity found for that item.

Sam’s Club shopping tip:

  • Produce at Sam’s Club is pre-labeled with a package or item price and is scanned as packaged.
    • Items aren’t separated from a bundle for individual sale.

Scanning produce items

  • When shopping for certain produce items, you’ll see a SCAN ITEM button on the Find Item screen within the app.
    • These items don’t have to be weighed and will have a barcode on the package.
  • If you are unable to scan the barcode, you can manually enter the UPC number by tapping the question mark icon at the top of the screen, then MANUAL ENTRY.
  • The UPC number for produce items can be found below the barcode.

 

Items not found and substitutions

  • If you are having trouble finding a produce item, you can always ask an associate for help locating the item in the store.
  • There may be times when the customer's requested quantity for an item is not available.

For example, if a customer orders 2 ears of corn but only 1 is available at the store.

In those cases, you can:

1.      Enter the quantity found for the item.

2.     Tap the more options (...) button to find the option ITEM NOT FOUND for the remaining quantity.

You will then be able to see if the customer chose any substitutions.

 

Walmart shopping tip:

For Walmart orders, when items are not available, you might be prompted by the app to select a substitution.

You can chat with the customer to find their preferences, and you can also select a substitution yourself.

Item photo in the Spark Driver™ app doesn’t match the produce item 

  • If the picture for the produce item is incorrect but the system still accepts the entry, you can still use this item.
  • You may want to double-check if the quantity and type of produce you choose is correct.

Shopping raw meat

  • All meat items will have a label containing weight information and a barcode.
  • You can scan the barcode to mark the item as found, before placing it in your shopping cart.

Bagging meat items

  • Food safety guidelines advise that raw meats should first be placed in meat bags and bagged separately from ready-to-eat foods. This is to help ensure food safety and prevent cross contamination.

Meat barcode doesn’t scan

  • If you are unable to scan the barcode, you can manually enter the UPC number by tapping the question mark icon  at the top of the screen, then MANUAL ENTRY. You can also ask an associate to reprint the barcode for the item.
  • The UPC number for meat items can be found below the barcode.

Item photo in the Spark Driver™ app doesn’t match the meat item

  • If the picture for the meat item is incorrect but the app still accepts the entry, you can still use this item.
  • You may want to double-check if the meat quantity and meat type you chose is correct.

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