About your earnings
Weekly earnings can be viewed in the Earnings overview, which shows confirmed earnings from service offers, as well as tips and incentives. Trip earnings may vary based on factors like distance traveled and order size.
Receiving tips
Customers may tip before or after a service is completed for some offer types.
Most tips come through the app, but sometimes customers offer cash tips. You receive 100% of the confirmed customer tips.
The estimated earnings shown on the offer card include any pre-tips.
Pre-tip
A pre-tip is a tip a customer adds before a service is completed.
- Customers have up to 3 hours after a service is completed to add or reduce a pre-tip.
- Pre-tips show on the offer card within the app.
- Pre-tip changes won't appear in your Confirmed earnings until up to 24 hours after the service is completed.
Post-tip
A post-tip is when the customer tips after a service is completed.
- Post-tips won’t show on the offer card within the app.
- Customers may have up to 14 days after the service is completed to give a post-tip if no tip amount was originally added.
Processing tips to your earnings account
Tips that are pending or processing are called unconfirmed tips.
- It generally takes 24 hours after a service is complete for pre-tips to display in app.
- If post-tips were confirmed after the week in which they were earned, they are added to your Confirmed earnings the following week.
The Earnings tab allows you to see any changes in your earnings breakdown.
Earning with incentives
You can earn more through the incentive program by completing a certain number of trips within a specific timeframe. More details about incentives are available in app.
To view your eligibility for incentives, you can:
- Tap More (iOS) or Menu (Android).
- Tap Incentives Programs.
The Incentive Programs screen displays available incentives.
You can track your incentive progress in the app as you complete qualifying trips.
