Getting Started
Enrolling on the Spark Driver™ platform
Creating your Spark Driver™ app account
Downloading the Spark Driver™ app and signing in
Sharing your location
Setting your Spark Driver™ app password and turning on notifications
Viewing and changing your delivery zone
Video resources
Turning on Spark Now
Accepting an offer
How to apply for ONE for existing drivers
How to apply for ONE for new drivers
Understanding offer types
Earnings
About your earnings
Referral incentives
Earnings FAQ
Viewing your earnings
2023 Tax filing FAQs
How to switch earnings accounts
Rewards Program
Using the App
Reviewing your trips
Selecting your default navigation app
Resetting your Spark Driver™ app password
Signing out
Turning off Spark Now
Vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Arrival & Pick Up
Customer labels and scanning
Picking up a curbside order
Picking up an in-store order
Picking up orders from non-Walmart locations
Delivery
Delivering on the Spark Driver™ app
Delivering to a hotel or hospital
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Checking out Shopping & Delivery orders
Bagging and boxing tips
Shopping FAQs
Communicating with customers
Items found during Shopping & Delivery orders
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to food safety concerns
Customer Return FAQs
Troubleshooting
Resolving Spark Driver™ app sign-in errors
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Receiving offers
Not receiving offers
Appealing a deactivation
Driver Support options
Viewing Spark Driver™ help articles in Spanish
Checking the status of your driver referrals
Forgot username and/or password for Spark Driver™ profile
Reporting safety incidents or customer conduct concerns
One-Time Password unsuccessful
FAQs
General FAQs
Additional Resources
Spill cleanup information
State by state alcohol certification information
COVID-19 best practices
State and local government notices
All Categories > Earnings
7 articles
Your confirmed earnings are made up of earnings from deliveries, tips, and incentives. Trip earnings are based on factors such as distance traveled and order size. Receiving tips. You may receive tip…
Updated 1 month ago by Dave Jurgens
Eligibility. You can start making referrals after just five trips. The driver you refer needs to complete at least five trips in the same zone during the incentive period. Having the driver you refer…
Updated 3 weeks ago by Jessica Oberto
Overview. How will I receive my confirmed earnings? Your confirmed earnings are deposited into your primary earnings account. You can elect to receive your earnings through ONE, direct deposit, or Br…
You can view your earnings for each week, day, or trip in the Spark Driver™ app. On iOS, tap EARNINGS on the Home screen. . On Android, tap the menu icon in the top-left corner, then tap EARNINGS. .…
If you have consented to receive your tax document electronically before January 12, 2024, your tax document will be available for download in your Spark Driver™ profile. As of January 13, 2024, if y…
Updated 1 month ago by Cassie Ates
If you would like to change your earnings account, here is some helpful information that you can use to get started: Sign in to the Spark Driver™ portal (credentials may differ from what you use to s…
Updated 1 year ago by Cassie Ates
The Spark Driver Rewards Program is for drivers who hit certain milestones. The program provides perks and offerings based on a driver meeting the program’s established tiers. Qualifying drivers must have completed at least 20 deliveries in a calendar month using the Spark Driver app and have a 4.7 or higher Customer Rating.
Updated 8 months ago by Cassie Ates
Powered by HelpDocs (opens in a new tab)