Communicating with customers
It’s important not to call or message while you’re driving.
While shopping
- After shopping the first item, you can choose to chat with the customer.
- In select stores, if a customer asks you to add an item while you’re shopping, you can chat with them to confirm the details. Then, you can tap the three-dot menu on the shopping list in the app and add the item. The customer will review and approve it after you add it.
- For batched orders, you can chat with each customer separately.
- Each customer’s name includes a letter that matches their order to help tell them apart.
Sharing photos
- You can share photos to clarify any item requests or discuss substitutions.
- To send a photo, you can tap the camera on the left side of your keyboard.
- Customers may also send images to clarify items in the order.
During delivery
- If you’d like to contact a customer, you can tap the Contact button.
- From the Contact Customer screen, you can:
- Send an automated message
- Send a text message
- Call the customer
