Using the App

12 articles

Reviewing your trips

Trips will appear as either completed or canceled on the Trips tab. If you’d like to review your past trip details, on iOS: tap Trips in the bottom menu. on Android: tap the Menu icon in the top-left…

Updated by Dave Jurgens

Selecting your default navigation app

To choose your preferred navigation app, you can: tap any store icon on the map to display the navigation tab. select an app from the available options. tap SAVE MY CHOICE.

Updated

Signing out

If you’d like to sign out of the app, you can follow these steps: on iOS: tap MORE on the bottom-right, . tap SETTINGS , . tap SIGN OUT. . on Android: tap the menu icon on the top left, . tap SETTING…

Updated

Turning off Spark Now

Spark Now is available one hour before deliveries start and until the end of delivery hours each evening. You can turn Spark Now on and off during regular delivery hours. If you’d like to turn off Sp…

Updated by Dave Jurgens

Vehicle details

Adding your vehicle’s size information in the Spark Driver™ app is voluntary and helps ensure orders fit into your ride. If you want to share your vehicle information, you can take these steps: On iO…

Updated by Dave Jurgens

Viewing California driver info

California Driver Info displays details for drivers about completing trips in the state of California. If you want to view your California Driver Info , you can follow these steps: on iOS, tap More i…

Updated by Cassie Ates

Updating driver’s license and auto insurance

Contacting a support agent won’t speed up the review of your insurance upload. To avoid possible delays, make sure your insurance document meets all criteria, including a name that matches your drive…

Updated by Dave Jurgens

Changing your Spark Driver™ app settings

You can set up your Spark Driver app notification settings to allow: Location : Setting the Location to Always allows access to your location even when the Spark Driver app is in the background. The…

Updated by Dave Jurgens

Updating your Spark Driver™ app

If you’d like to update your app, you can follow these steps: Go to the App Store or Google Play on your device. Search for “ Spark Driver.”. Press the Spark Driver icon. Press the UPDATE button. If…

Updated by Dave Jurgens

Using the Report Issue feature in the app

If you’d like to report an issue with the app, offers, earnings, or send a suggestion, you can follow these steps: on iOS: tap MORE in the bottom-right,. tap HELP ,. tap REPORT AN ISSUE. on Android:…

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Real-time identity verification

Verify your identity To help keep your account safe, the Spark Driver™ app has real-time identity verification. This means you’ll be asked to periodically take a real-time selfie of yourself and your…

Updated by Cassie Ates

Accessing your metrics

The My Metrics tab lets you see if you are meeting Service Level Standards. My Metrics information is visible after 10 trips. If you want to view your metrics, you can follow these steps: On iOS, tap…

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