Getting Started
Enrolling on the Spark Driver™ platform
Creating your Spark Driver™ app account
Downloading the Spark Driver™ app and signing in
Sharing your location
Setting your Spark Driver™ app password and turning on notifications
Viewing and changing your delivery zone
Video resources
Turning on Spark Now
Accepting an offer
How to apply for ONE for existing drivers
How to apply for ONE for new drivers
Understanding offer types
Earnings
About your earnings
Referral incentives
Earnings FAQ
Viewing your earnings
2023 Tax filing FAQs
How to switch earnings accounts
Rewards Program
Using the App
Reviewing your trips
Selecting your default navigation app
Resetting your Spark Driver™ app password
Signing out
Turning off Spark Now
Vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Arrival & Pick Up
Customer labels and scanning
Picking up a curbside order
Picking up an in-store order
Picking up orders from non-Walmart locations
Delivery
Delivering on the Spark Driver™ app
Delivering to a hotel or hospital
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Checking out Shopping & Delivery orders
Bagging and boxing tips
Shopping FAQs
Communicating with customers
Items found during Shopping & Delivery orders
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to food safety concerns
Customer Return FAQs
Troubleshooting
Resolving Spark Driver™ app sign-in errors
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Receiving offers
Not receiving offers
Appealing a deactivation
Driver Support options
Viewing Spark Driver™ help articles in Spanish
Checking the status of your driver referrals
Forgot username and/or password for Spark Driver™ profile
Reporting safety incidents or customer conduct concerns
One-Time Password unsuccessful
FAQs
General FAQs
Additional Resources
Spill cleanup information
State by state alcohol certification information
COVID-19 best practices
State and local government notices
All Categories > Using the App
13 articles
If you’d like to review your past trips, you can follow these steps: On iOS, press Trips in the bottom menu. On Android, press the hamburger icon to open the side menu, then press Trips. Press the Co…
Updated 2 years ago by Dave Jurgens
To choose your preferred navigation app: tap any store icon on the map to display the navigation tab, . select an app from the available options, . tap SAVE MY CHOICE. .
Updated 3 weeks ago by Jessica Oberto
You can reset your Spark Driver app password any time by following these steps: Sign out of the Spark Driver app to go to the main Sign In screen. Press Forgot Password on the Sign In screen. You’ll…
Updated 1 year ago by Dave Jurgens
If you’d like to sign out of the app, you can follow these steps: on iOS: tap MORE on the bottom-right, . tap SETTINGS , . tap SIGN OUT. . on Android: tap the menu icon on the top left, . tap SETTING…
Spark Now is available one hour before deliveries start and until the end of delivery hours each evening. You can turn Spark Now on and off during regular delivery hours. If you’d like to turn off Sp…
Updated 2 months ago by Dave Jurgens
Adding your vehicle’s size information in the Spark Driver™ app is voluntary and helps ensure orders fit into your ride. If you want to share your vehicle information, you can take these steps: On iO…
California Driver Info displays details for drivers about completing trips in the state of California. If you want to view your California Driver Info , you can follow these steps: On iOS, press More…
Updated 11 months ago by Cassie Ates
You can update your driver’s license and auto insurance by logging in to your Spark Driver™ profile and following the prompts as shown below. Log in to your Spark Driver profile here. This will be th…
Updated 1 month ago by Dave Jurgens
You can set up your Spark Driver app notification settings to allow: Location : Setting the Location to Always allows access to your location even when the Spark Driver app is in the background. The…
If you’d like to update your app, you can follow these steps: Go to the App Store or Google Play on your device. Search for “ Spark Driver.”. Press the Spark Driver icon. Press the UPDATE button. If…
If you’d like to report an issue with the app, offers, earnings, or send a suggestion, you can follow these steps: on iOS: tap MORE in the bottom-right,. tap HELP ,. tap REPORT AN ISSUE. on Android:…
Verify your identity To help keep your account safe, we’ve launched real-time identity verification. To see this new feature, make sure to have the latest version of the Spark Driver™ app. You will b…
Updated 1 year ago by Cassie Ates
The My Metrics tab lets you see if you are meeting Service Level Standards. My Metrics information is visible after 10 trips. If you want to view your metrics, you can follow these steps: On iOS, tap…
Updated 3 months ago by Jessica Oberto
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