New to the Platform
Enrolling on the Spark Driver™ platform
General FAQs
Viewing and changing your delivery zone
Logging into the Spark Driver™ app
Driver Support options
Sharing your location
State and local government notices
Viewing California driver info
Spark Driver™ app notifications and communication preferences
Viewing or changing your vehicle details
State by state alcohol certification information
Earnings FAQ
How to apply for OnePay Cash
Understanding offer types
Ready to Spark Now
Selecting your default navigation app
Real-time identity verification
Changing your Spark Driver™ app settings
Error messages & alerts
App issues
Spill cleanup information
Reporting safety incidents or customer conduct concerns
Reviewing your trips
Accessing your metrics
Using the Report an Issue feature in the app
About your earnings
Viewing your earnings
Using Spark Now
Receiving offers
Accepting an offer
Picking up an order
Account under review and deactivation FAQs
Using the App
Spark Driver app notifications and communication preferences
Updating your Spark Driver™ app
Updating driver’s license and auto insurance
Issues with confirming arrival at the store or customer location
Signing out
Earnings
How to update earnings accounts
2025 Driver Tax Documents
Offer Acceptance
Arrival & Pick Up
Customer labels and scanning
Delivery
Delivering on the Spark Driver™ app
Delivering to different location types
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Items rejected by customer
Forgotten, mixed up, or missing items
Cancel a trip
Delivery FAQs
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Communicating with customers
Checking out Shopping & Delivery orders
Bagging and boxing items for orders
Quantity Found metric for Shopping & Delivery orders
Pharmacy order delivery FAQ
Shopping FAQs
Returns
Canceled order due to product safety concerns
Starting a return for an order
How to deliver a Customer return offer
Customer Return FAQs
Rewards
Spark Driver Rewards (Tier 1 and Tier 2)
Spark Driver Rewards FAQ (Silver, Gold, and Sapphire)
All Categories > Offer Acceptance
4 articles
The Spark Driver™ platform provides offers to complete many types of deliveries. You have the option of selecting which types of offers you want to accept. There are two types of trips: single-stop a…
Updated 2 years ago by Cassie Ates
When you turn on Spark Now in the Spark Driver™ app, you can start receiving offers as they become available in your chosen delivery zone. Spark Now is available starting one hour before deliveries b…
Updated 4 months ago by Spark Driver Resources
Available offers depend on the order volume within your zone and vary from day to day. Offers are generally available between 6:00 AM and 11:00 PM. You can: Turn on Spark Now to become available to r…
Updated 5 months ago by Spark Driver Resources
As an independent contractor, you can choose which offers to accept or reject. If you’re ready to start accepting offers, you can: Turn on SPARK NOW from the Home screen. Offers will show up once the…
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