Real-time identity verification

Verify your identity To help keep your account safe, the Spark Driver™ app has real-time identity verification. This means you’ll be asked to periodically take a real-time selfie of yourself and your…

Enrolling on the Spark Driver™ platform

In order to drive on the Spark Driver platform, you must:  - Be 18 years old or older   - Provide proof of auto insurance  - Have a valid driver’s license and clean driving record - Background checks may be required where permissible; reviews conducted in accordance with applicable law. - Have a clean and reliable vehicle - A mobile device with camera, flash, and GPS capabilities (iOS, or Android 11 or newer) - Be authorized to perform services as an independent contractor in the U.S. - Have a U.S. domestic phone number

Updating driver’s license and auto insurance

You can update your driver’s license and auto insurance by logging in to your Spark Driver™ account and following the prompts as shown. As of March 2025, based on location, you will be prompted to pr…

State by state alcohol certification information

Alcohol delivery is currently available in many stores throughout the country. Depending on your specific location, you may receive offers for orders containing alcohol. If you don't wish to deliver…

General FAQs

How old do I need to be to drive on the Spark Driver™ platform? You must be 18 years of age or older to complete deliveries on the Spark Driver platform.. Can I have a passenger during Spark Driver d…

How to apply for ONE for new drivers

If you’re approved to drive on the Spark Driver™ platform, and you would like to sign up for a ONE account, here are some helpful tips to get you started: Tapping the Earnings Account link begins the…

2024 Driver Tax Documents

If you consent to receive your tax documents electronically, your tax document will be available for download in your Spark Driver™ account January 31st. Otherwise, your tax documents will be mailed…

Forgot log in for Spark Driver™ account

If you’ve forgotten both the username and password for your Spark Driver profile and having trouble logging in, please follow the steps.

Delivering cold and flu medicine orders with Dextromethorphan

Dextromethorphan (a.k.a., Dex) is a cough suppressant used in some over-the-counter cold and flu medications. Depending on your specific location, you may receive offers for Dex deliveries. This info…

Account under review and deactivation FAQs

Account Under Review / Spark Now Unavailable. What's the difference between an Account Under Review and Deactivation? An Account Under Review status temporarily removes your access to Spark Now withi…

Selecting your default navigation app

To choose your preferred navigation app, you can: tap any store icon on the map to display the navigation tab. select an app from the available options. tap SAVE MY CHOICE.

Viewing and changing your delivery zone

Your original delivery zone is the one that you picked when you enrolled on the Spark Driver™ app. It includes the stores where you can shop and deliver from. You can only be assigned to one delivery…

Viewing your earnings

You can view your earnings for each week, day, or trip in the Spark Driver™ app. On iOS, tap EARNINGS on the Home screen. . On Android, tap the menu icon in the top-left corner, then tap EARNINGS. .…

Earnings FAQ

Overview. How will I receive my confirmed earnings? Your confirmed earnings are deposited into your primary earnings account. You can elect to receive your earnings through ONE or direct deposit. If…

Resetting your Spark Driver™ app password

You can reset your Spark Driver™ app password at any. Sign out of the Spark Driver app to go to the main Sign In screen. Enter your email address or phone number associated with your account. Tap For…