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Getting Started

Enrolling on the Spark Driver™ platform

Downloading the Spark Driver™ app and creating an account

Sharing your location

Turning on Spark Driver™ app notifications

Viewing and changing your delivery zone

Turning on Spark Now

Accepting an offer

How to apply for ONE for existing drivers

How to apply for ONE for new drivers

Understanding offer types

Earnings

About your earnings

Referral incentives

Earnings FAQ

Viewing your earnings

How to switch earnings accounts

Rewards Program

2024 Driver Tax Documents

Using the App

Reviewing your trips

Selecting your default navigation app

Resetting your Spark Driver™ app password

Signing out

Turning off Spark Now

Vehicle details

Viewing California driver info

Updating driver’s license and auto insurance

Changing your Spark Driver™ app settings

Updating your Spark Driver™ app

Using the Report Issue feature in the app

Real-time identity verification

Accessing your metrics

Arrival & Pick Up

Customer labels and scanning

Picking up a curbside order

Picking up an in-store order

Picking up orders from non-Walmart locations

Delivery

Delivering on the Spark Driver™ app

Delivering to a hotel or hospital

Delivering an order with alcohol

Delivering cold and flu medicine orders with Dextromethorphan

Forgotten, mixed up, or missing items

Items rejected by customer

Delivery FAQs

Cancel a trip

Shopping & Delivery

Shopping an order

Shopping for items out of sequence

Produce and meat shopping

Checking out Shopping & Delivery orders

Bagging and boxing tips

Shopping FAQs

Communicating with customers

Items found during Shopping & Delivery orders

Returns

How to deliver a Customer return offer

Returning an order

Canceled order due to food safety concerns

Customer Return FAQs

Troubleshooting

Resolving Spark Driver™ app sign-in errors

Error messages & alerts

App issues

Issues with confirming arrival at the store or customer location

Receiving offers

Not receiving offers

Driver Support options

Viewing Spark Driver™ help articles in Spanish

Checking the status of your driver referrals

Deactivation FAQs

Forgot username and/or password for Spark Driver™ profile

Reporting safety incidents or customer conduct concerns

One-Time Password unsuccessful

FAQs

General FAQs

Additional Resources

Spill cleanup information

State by state alcohol certification information

COVID-19 best practices

State and local government notices

Enrolling on the Spark Driver™ platform

In order to drive on the Spark Driver platform, you must:  - Be 18 years old or older   - Provide proof of auto insurance  - Have a valid driver’s license and clean driving record - Background checks may be required where permissible; reviews conducted in accordance with applicable law. - Have a clean and reliable vehicle - A mobile device with camera, flash, and GPS capabilities (iOS, or Android 11 or newer) - Be authorized to perform services as an independent contractor in the U.S. - Have a U.S. domestic phone number

Delivering cold and flu medicine orders with Dextromethorphan

Dextromethorphan (a.k.a., Dex) is a cough suppressant used in some over-the-counter cold and flu medications. Depending on your specific location, you may receive offers for Dex deliveries. This info…

Resolving Spark Driver™ app sign-in errors

If you’re getting sign-in errors, you can try these helpful tips: Try signing out of your Spark Driver™ app and signing back in. Check if your phone has the latest version of its operating system. Ch…

Delivering on the Spark Driver™ app

Ready to deliver an order? Here are some suggestions to help you make the most of the app during a delivery: The NAVIGATE arrow will open your preferred navigation app and provide directions to the c…

Turning on Spark Driver™ app notifications

Once you’ve signed into the Spark Driver app and are off the waitlist, you can turn on notifications to get information about your current or upcoming trips. To allow notifications, you can: Tap ALLO…

Delivering to a hotel or hospital

Sometimes customers order deliveries for drop-off at hotels or hospitals. Here are some helpful tips: Helpful information like room numbers, reception desk locations, gate codes, and other customer i…

General FAQs

How old do I need to be to drive on the Spark Driver™ platform? You must be 18 years of age or older to complete deliveries on the Spark Driver platform.. Can I have a passenger during Spark Driver d…

Updating driver’s license and auto insurance

You can update your driver’s license and auto insurance by logging in to your Spark Driver™ profile and following the prompts as shown. Due to upgrades we're making on the platform, you will be unabl…

2024 Driver Tax Documents

If you consent to receive your tax documents electronically, your tax document will be available for download in your Spark Driver™ profile January 31st. Otherwise, your tax documents will be mailed…

Downloading the Spark Driver™ app and creating an account

To find the app, you can look in your App Store or Google Play , and search for "Spark Driver." Download the app and log in. You can download the app. Once the login screen shows, you can enter your…

Delivering an order with alcohol

Alcohol delivery is currently available in many stores throughout the country. Depending on your specific location, you may receive offers for orders containing alcohol. This information is intended…

Resetting your Spark Driver™ app password

You can reset your Spark Driver app password any time by following these steps: Sign out of the Spark Driver app to go to the main Sign In screen. Press Forgot Password on the Sign In screen. You’ll…

Accessing your driver account

We’ve made some changes to the way you reset your password and access your Spark Driver™ app account information. You won’t have to access your driver account through the web portal. You can access a…

Viewing your earnings

You can view your earnings for each week, day, or trip in the Spark Driver™ app. Due to upgrades we're making on the platform, you will be unable to make changes to earnings beginning June 16, 2025 t…

Viewing California driver info

California Driver Info displays details for drivers about completing trips in the state of California. If you want to view your California Driver Info , you can follow these steps: on iOS, tap More i…

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