Troubleshooting

5 articles

Error messages & alerts

Here are the most common error messages and alerts that appear when using the Spark Driver™ app: Retrieving location to match you with nearby offers alert. The Spark Driver app accesses your location…

Updated 2 years ago by Dave Jurgens

App issues

If your Spark Driver™ app isn’t working as expected, you can try these steps to help identify any potential issues: Make sure you’re using the latest version of the Spark Driver app. If you’re in a s…

Updated 1 month ago by Lainey Howard

Issues with confirming arrival at the store or customer location

You can take these steps if you’re unable to check-in at the store or customer’s location: Confirm you’re using the latest version of the Spark Driver™ app. Make sure the location settings are enable…

Updated 3 years ago by Dave Jurgens

Driver Support options

Our Spark Driver™ support bot is available 24/7 to answer your questions. To access the support bot, go to Help , and tap CHAT NOW under Contact Support. While chatting with the Spark Driver support…

Updated 4 months ago by Cassie Ates

Reporting safety incidents or customer conduct concerns

Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform. If you encounter a situation that you believe thre…

Updated 2 years ago by Dave Jurgens

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