Getting Started
Enrolling on the Spark Driver™ platform
Logging into the Spark Driver™ app
Spark Driver™ app notifications and communication preferences
Sharing your location
Viewing and changing your delivery zone
Understanding offer types
Accepting an offer
Using Spark Now
Earnings
About your earnings
Viewing your earnings
How to update earnings accounts
How to apply for OnePay Cash
2025 Driver Tax Documents
Earnings FAQ
Using the App
Receiving offers
Reviewing your trips
Selecting your default navigation app
Signing out
Viewing or changing your vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report an Issue feature in the app
Real-time identity verification
Accessing your metrics
Arrival & Pick Up
Customer labels and scanning
Picking up an order
Delivery
Delivering on the Spark Driver™ app
Delivering to different location types
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Items rejected by customer
Forgotten, mixed up, or missing items
Cancel a trip
Delivery FAQs
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Communicating with customers
Checking out Shopping & Delivery orders
Bagging and boxing items for orders
Quantity Found metric for Shopping & Delivery orders
Pharmacy order delivery FAQ
Shopping FAQs
Returns
Canceled order due to product safety concerns
Starting a return for an order
How to deliver a Customer return offer
Customer Return FAQs
Troubleshooting
App issues
Error messages & alerts
Issues with confirming arrival at the store or customer location
Reporting safety incidents or customer conduct concerns
Driver Support options
FAQs
General FAQs
Account under review and deactivation FAQs
Additional Resources
Spill cleanup information
State by state alcohol certification information
State and local government notices
Rewards
Spark Driver Rewards (Tier 1 and Tier 2)
Spark Driver Rewards FAQ (Silver, Gold, and Sapphire)
All Categories > Troubleshooting
5 articles
If your Spark Driver™ app isn’t working as expected, you can try these steps to help identify any potential issues: Make sure you’re using the latest version of the Spark Driver app. If you’re in a s…
Updated 4 months ago by Spark Driver Resources
Here are the most common error messages and alerts that appear when using the Spark Driver™ app: Retrieving location to match you with nearby offers alert. The Spark Driver app accesses your location…
Updated 3 years ago by Dave Jurgens
You can take these steps if you’re unable to check-in at the store or customer’s location: Confirm you’re using the latest version of the Spark Driver™ app. Make sure the location settings are enable…
Your safety and security are important to us, and we want to ensure that you always feel comfortable while delivering on the Spark Driver™ platform. If you encounter a situation that you believe thre…
Updated 2 years ago by Dave Jurgens
Driver Support chat. The Spark Driver™ support bot is available 24/7 to answer your questions. To access the support bot, you can: Tap More (iOS) or Menu (Android). Tap Help. Tap CHAT NOW under Conta…
Updated 1 month ago by Spark Driver Resources
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