Getting Started
Enrolling on the Spark Driver™ platform
Spark Driver™ app notifications and communication preferences
Sharing your location
Viewing and changing your delivery zone
Using Spark Now
Understanding offer types
Accepting an offer
Logging into the Spark Driver™ app
Earnings
How to apply for OnePay Cash
About your earnings
Earnings FAQ
Viewing your earnings
How to update earnings accounts
Spark Driver Rewards FAQ
2025 Driver Tax Documents
Using the App
Receiving offers
Reviewing your trips
Selecting your default navigation app
Signing out
Viewing or changing your vehicle details
Viewing California driver info
Updating driver’s license and auto insurance
Changing your Spark Driver™ app settings
Updating your Spark Driver™ app
Using the Report Issue feature in the app
Real-time identity verification
Accessing your metrics
Arrival & Pick Up
Customer labels and scanning
Picking up an order
Delivery
Delivering on the Spark Driver™ app
Delivering to different location types
Delivering an order with alcohol
Delivering cold and flu medicine orders with Dextromethorphan
Forgotten, mixed up, or missing items
Items rejected by customer
Delivery FAQs
Cancel a trip
Shopping & Delivery
Shopping an order
Shopping for items out of sequence
Produce and meat shopping
Checking out Shopping & Delivery orders
Bagging and boxing tips
Shopping FAQs
Communicating with customers
Quantity Found metric for Shopping & Delivery orders
Pharmacy order delivery FAQ
Returns
How to deliver a Customer return offer
Returning an order
Canceled order due to product safety concerns
Customer Return FAQs
Troubleshooting
Error messages & alerts
App issues
Issues with confirming arrival at the store or customer location
Driver Support options
Reporting safety incidents or customer conduct concerns
FAQs
General FAQs
Account under review and deactivation FAQs
Additional Resources
Spill cleanup information
State by state alcohol certification information
State and local government notices
Rewards
Rewards Program
All Categories > Additional Resources
3 articles
Hazardous materials and spills. Some orders may contain hazardous materials such as paint, nail polish remover, or rubbing alcohol. These products may require special handling if damaged, leaking, an…
Updated 2 weeks ago by Lainey Howard
Alcohol delivery is currently available in many stores throughout the country. Depending on your specific location, you may receive offers for orders containing alcohol. If you don't wish to deliver…
Updated 2 months ago by Lainey Howard
Some state and local governments require notices to be made available. Below is a quick list of notices, organized by state or local location. Colorado Deactivation information sheet—Amharic. Deactiv…
Updated 1 month ago by Lainey Howard
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